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FAQ's for Students

Email

  • Configuring your Office 365 email on your mobile device
    Android
    Apple

MyHousing

  • I cannot log into myHousing.
    Make sure you are just using your User Name and not your full email address.

MyKU

Password

  • The system says the your "User Name and/or Password are invalid."
    Make sure your password is current, has it been 180 days since the last password reset? Your User Name will always remain the same.

  • How to set up Security Questions in sam.app.kutztown.edu to prevent you from being locked out of accounts if password expires or is forgotten.

    Setting up Security Questions in sam.app.kutztown.edu

  • It will not take my new password when I enter it to reset.
    Make sure your new password meets the requirements for a strong password and it does not contain any part of your name. **Tips for strong passwords are on our home page**

ResNet

  • My laptop/pc/Mac are not working properly.
    Students should take their device to the ResNet Helpdesk located in Johnson Hall.

 

Right Answers Knowledgebase - Allows you to search how-tos, tips, and tutorials
To use Right Answers, you will be asked to log in. Please use the following format when typing your User Name:

students\your User Name

ex.: students\syoun123