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Desk Receptionist

Desk Receptionist Position Description

The Desk Receptionist serves three major functions while working at the desk: receptionist, administrator, and security personnel/disciplinarian.

  1.  As a receptionist, your responsibilities are to:
    1. Greet people in a courteous and friendly manner
    2. Act as the center of hall communications
    3. Assist with telephone numbers
    4. Make visitors feel comfortable
    5. Have your name posted at the desk
    6. Act as a resource person
      1. Be familiar with facilities and people in residence halls such as the hall staff and Custodial people working in the residence halls
      2. Be familiar with hall and university policies
      3. Be familiar with resources and campus agencies
      4. Be able to provide information and refer to other resource agencies
      5. Keep residents informed by announcements (see Public Address System Policy)
  2. As an administrator, your responsibilities are to:
    1. Cooperate in establishing desk coverage schedule
    2. Assist opening and closing the halls at the beginning and end of each semester, and before and after vacations
    3. Answer the desk phone courteously (stating name of hall and your name, "John Doe, This Hall speaking")
    4. Distribute mail, record and distribute packages and set up mail boxes
    5. Distribute games and equipment, collect fees as needed and take ID card
    6. Distribute keys to students locked out of their rooms according to proper procedures
    7. Check students out by taking keys and filling out proper forms when they move
    8. Assist Head Staff in the area of typing, filing, keeping desk log and other administrative duties as assigned by RD/RC
  3. As a security personnel/disciplinarian, your responsibilities are to:
    1. Lock and unlock doors as designated
    2. Enforce the visitation policy as designated by the Hall Council
    3. Check ID's between the hours of 12 midnight and 9am in order to admit residents only
    4. Ensure that nonresidents are not permitted to enter a hall unescorted by a resident
    5. Manage Security problems at the desk. Contact these people if you cannot handle a situation
      1. CA on duty
      2. Any CA, CS, RD, or RC, on duty or not
      3. Housing, Residence Life, and Dining Services staff on duty at the time
      4. Department of Public Safety
    6. Your role as a disciplinarian has two sides. While on duty, it is essential that you respond to all violations of university policy according to established procedures. While off duty, you should be available and supportive by:
      1. referring the situation to duty staff immediately
      2. providing assistance when needed or
      3. directly confronting situations as any resident student would

As a desk receptionist, you are the first and last person seen by residents and visitors as they travel through your building. Please do not minimize the impact you and your job performance have on residents and visitors.